You know what? Fuck Sears. I just lodged a complaint with the Columbus Ohio Better Business Bureau against them.
Gee, maybe I should act like a fucked up corporation too. All I need to do is build a shitty website that adds erroneous shipping charges to orders. Then, when the customer cancels the order, I'll pretend to cancel the order but send it out anyway and bill them for it, whether they actually take delivery of the merchandise or not. And then I won't assign any sort of case number to the complaints and no one in the company will ever give out their own last name. And I'll address all correspondence to Dear Card Holder, just so they know I really don't give a shit about them and their stupid little consumer problems.