I cannot believe what a spawn-of-Satan kind of company Sears is. They fuck up by allowing a cancelled order to be shipped out to me and then tell me I am responsible for the merchandise and shipping charges because the shipping company atttempted to make delivery of the item. No matter how many times I explain this to them, they do not seem to understand. They claim that if a delivery attempt was made then I must be responsible for the charges, even though one of their customer service reps assured me on the phone that the cancellation was confirmed.
Here is it-- they screw up and send out a cancelled order and that somehow becomes my fault. The only fault I had was doing business with Sears in the first place.